TERMS OF USE & PRIVACY POLICY
- 1. GENERAL TERMS
This website and the online store www.helmi.gr belong to HNG ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε., with Tax Registration Number (AFM) 801779873, General Commercial Registry (GEMI) No. 163184001000, Tax Office of Cholargos, with registered office at 12 Agias Paraskevis Street, 15232 Chalandri, Greece (hereinafter referred to as “HELMI”, “the Company”, “we” or “us”).
The use of this website and the online store, as well as the purchase of products through it, are governed by these Terms of Use, the Privacy Policy and the applicable Greek and European legislation.
Through the online store, users can browse HELMI products and place online orders, subject to product availability.
The use of the website requires the acceptance of these Terms of Use and the Privacy Policy. Before completing an order, the user is required to confirm that they have read and accepted the applicable terms.
HELMI complies with the Greek E-Commerce Code of Conduct, in accordance with the applicable Greek and European legal framework.
2. ORDERS AND CONTRACT FORMATION
The placement of an online order constitutes a consumer's proposal to enter into a distance contract, in accordance with Greek Law 2251/1994 on consumer protection and the applicable legislation.
In order to place an order, the customer must be at least 18 years old and have full legal capacity.
When placing an order, the customer is responsible for providing accurate and complete information and is responsible for the correctness of the details submitted.
Once the order has been completed, a confirmation is sent to the email address provided by the customer.
HELMI reserves the right not to accept or to cancel an order in cases of product unavailability, technical error, incorrect pricing or any other objective reason. In such cases, the customer will be informed accordingly.
3. PRICES AND DISCOUNTS
All prices displayed on the website include the applicable VAT.
HELMI reserves the right to modify product prices. Any price changes do not affect orders that have already been completed.
Discount codes are valid only for products that are not already discounted, unless otherwise stated in the terms of the relevant promotional campaign.
Each discount code is valid according to the specific terms of the corresponding offer.
4. PAYMENT METHODS
Orders may be paid using the payment methods available during the checkout process.
1. Payment by credit or debit card
Payment by credit or debit card is processed through the secure environment of the relevant payment service provider.
The available card types and any available interest-free instalment options are displayed during the checkout process.
1.1 Klarna
Where available, customers may choose to pay through Klarna, according to the terms and conditions of the service.
2. PayPal
Payment may be made through PayPal, according to the applicable terms of the service.
3. Cash on delivery
Cash on delivery is available exclusively for deliveries within Greece and is subject to an additional charge of €2.50, including VAT.
If a transaction is rejected by the customer's bank or payment provider, the purchase is not completed.
HELMI does not store full card details in its databases. Card details are entered directly into the secure environment of the relevant payment service provider.
5. SHIPPING AND DELIVERY
Greece
For orders of €80 or more, shipping is free.
For orders below €80, the shipping fee is €3.
Cash on delivery is subject to an additional charge of €2.50.
Orders are shipped through the available courier and BOX NOW partners, depending on the customer's selected delivery method and service availability.
The usual delivery time through ACS / Elta Courier is 3–4 business days.
The BOX NOW shipping fee is €2.50.
Through XP Courier:
Next-day delivery: €4 for orders below €80 and €1.50 for orders of €80 or more.
Same-day delivery: €5.50 for orders below €80 and €3 for orders of €80 or more.
European Union
For orders below €300, the shipping fee is €20, including VAT.
For orders of €300 or more, shipping is free.
Outside the European Union
For orders below €300, the shipping fee is €20, including VAT.
For orders of €300 or more, shipping is free.
Any taxes, customs duties, clearance fees or foreign exchange charges that may arise for orders delivered outside the European Union are borne by the customer, in accordance with the legislation applicable in the destination country.
Delivery times may be extended during sale periods, promotional campaigns, holidays or periods of increased demand.
Deliveries are normally made Monday to Friday, between 09:00 and 18:00.
The customer is responsible for providing accurate delivery information. HELMI is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
Store pickup
If store pickup is selected, the customer will be notified once the order is ready for collection.
Orders remain available for 3 days where payment is made at the store and for 7 days where the order has been prepaid.
6. RETURNS AND EXCHANGES
Customers have the right to withdraw from their purchase within 14 calendar days from the date of delivery of the products.
If the last day of the withdrawal period falls on a non-business day or official public holiday, the deadline is extended to the next business day.
For returns, customers may use HELMI's online returns process:
Footer → CUSTOMER SERVICE → RETURNS
The customer enters the order number and the email address used for the order and selects “SEND CODE”.
A six-digit verification code is sent to the specified email address. After entering the code and selecting “VERIFY”, the return form for the specific order becomes available.
The customer completes the required information, selects whether they wish to request a refund or an exchange and submits the return request.
After submission, the relevant return voucher number and return instructions are sent by email.
Returns via ACS
The customer prints the voucher, attaches it to the parcel and hands the parcel to a participating ACS location, according to the instructions provided.
The return fee within Greece is €3.
In the case of a refund, the €3 return fee may be deducted from the refundable amount, according to HELMI's applicable return policy.
Returns via BOX NOW
Customers may choose to return their parcel through BOX NOW, where the service is available.
Using the code provided through the voucher/email/Viber/SMS, the customer selects a locker, places the parcel inside and completes the return according to the service instructions.
Defective, damaged or incorrect products
If a customer receives a defective, damaged or incorrect product, they should contact HELMI immediately.
In such cases, the customer's statutory rights remain unaffected and the return will not be charged to the customer, in accordance with applicable legislation.
Return conditions
Returned products must:
be in their original condition;
not have been used beyond what is necessary to establish their nature, characteristics and functionality;
retain their original tags or other identifying labels, where applicable;
be accompanied by the necessary order details.
HELMI reserves the right to assess the condition of returned products.
The customer may be liable for any diminished value of a product resulting from handling beyond what is necessary to establish its nature, characteristics and functionality.
Products subject to return restrictions
For hygiene reasons, HELMI does not accept returns of leggings and jewellery that have been used or damaged after delivery.
This condition does not affect the consumer's statutory rights in the case of a defective or non-conforming product.
Exchanges
Product exchanges may be carried out free of charge at a HELMI physical store, subject to product availability.
Exchanges through the online store are processed according to the returns procedure and the options available in the relevant return form.
For international orders, refunds only are available. If a customer wishes to purchase a different product, a new order must be placed.
Refunds
Refunds are made using the same payment method used for the original transaction, unless otherwise agreed with the customer.
In the event of withdrawal, the amounts paid for the order will be refunded in accordance with applicable legislation. Any additional delivery cost resulting from the customer's choice of a more expensive delivery method than the least expensive standard delivery option available will not be refunded.
HELMI may withhold the refund until the returned products have been received or until the customer provides evidence that the products have been sent back, in accordance with applicable legislation.
Returns to physical stores
Refunds are not processed at HELMI physical stores.
For orders paid for at a physical store, the return procedure follows the corresponding payment method.
For prepaid online orders, returned products must be sent to HELMI's headquarters for the required inspection and completion of the return process.
7. ORDER CANCELLATION
If an order has not yet been dispatched, the customer may request its cancellation by contacting HELMI at +30 210 2843699, +30 210 2845299 or [email protected].
Once an order has been dispatched, the returns procedure described in these Terms of Use and in the Returns Policy applies.
8. PERSONAL DATA
In order to process orders and provide its services, HELMI collects and processes personal data such as the customer's name, delivery address, telephone number and email address.
Personal data is processed in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and applicable Greek legislation.
HELMI implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or unlawful processing.
Card payment details are entered directly into the secure environment of the relevant payment service provider and are not stored as full card details in HELMI's databases.
For further information regarding the processing of personal data, users' rights and how these rights may be exercised, users may refer to this Privacy Policy or contact HELMI.
9. NEWSLETTER
Users may subscribe to the HELMI newsletter if they wish to do so.
By subscribing to the newsletter, users may receive updates regarding products, new collections, offers and promotional activities from HELMI.
Newsletter registration may be accompanied by a 10% discount code, which is valid exclusively for products that are not already discounted, according to the terms of the relevant offer.
During registration, information such as the date and time of subscription and technical information necessary for the secure and proper operation of the service may be recorded.
Newsletters may contain technologies that allow HELMI to record newsletter openings or interactions with the content for the purpose of evaluating and improving its communications.
Users may unsubscribe from the newsletter at any time by using the unsubscribe link included in newsletters or by contacting HELMI.
10. SMS / VIBER MARKETING
Where the user has provided the relevant consent, they may receive commercial communications from HELMI via SMS and/or Viber regarding new products, offers, discounts and promotional activities.
Users may withdraw their consent and stop receiving such communications by following the available instructions or by contacting HELMI.
11. COOKIES
The HELMI website uses cookies and similar technologies to ensure the proper operation of the website, improve the user experience, analyse website traffic and, where applicable, for advertising and personalisation purposes.
Some cookies are necessary for the operation of the website, while others are used only where the user has provided the relevant consent, where such consent is required by applicable law.
Users can manage their preferences through the website's cookie management tool.
12. GOOGLE ANALYTICS
HELMI uses website analytics services, such as Google Analytics, to understand how users interact with the website and to improve its functionality and services.
The use of such technologies is carried out in accordance with users' consent choices and applicable data protection and cookie legislation.
13. ADVERTISING AND REMARKETING
HELMI may use online advertising and remarketing services, including Google services, to display relevant advertisements to users who have previously visited the website.
Advertising cookies and similar technologies are used in accordance with the user's consent choices, where consent is required.
Users can manage their preferences regarding personalised advertising through the settings made available by the relevant service.
14. TRANSACTION SECURITY
HELMI implements appropriate technical and organisational measures to ensure the secure operation of the online store and the protection of users' data.
Online payments are processed through secure systems provided by HELMI's payment service partners.
HELMI does not store full credit or debit card details in its databases.
15. INTELLECTUAL PROPERTY
The content of www.helmi.gr, including but not limited to texts, photographs, graphics, logos, designs, trademarks and other material, is protected by intellectual and/or industrial property rights belonging to HELMI or to third parties who have granted HELMI the relevant right of use.
Copying, reproducing, modifying, distributing or otherwise using any content without prior written permission is prohibited, unless permitted by applicable law.
16. AMENDMENTS TO THE TERMS
HELMI reserves the right to amend or update these Terms of Use and Privacy Policy where necessary due to changes in legislation, services or the operation of the online store.
The terms applicable to each order are those published on the website and in force at the time the order is placed.
Failure by HELMI to exercise any of its rights shall not constitute a waiver of that right.
17. GOVERNING LAW
These Terms of Use are governed by and construed in accordance with Greek law, without prejudice to any mandatory consumer protection provisions applicable to consumers.
Any disputes shall be resolved in accordance with the applicable provisions of Greek and European law.
18. CONTACT
For information regarding orders, returns, products or any other matter concerning the online store, you may contact HELMI:
Email: [email protected]
Telephone: +30 210 2843699
Alternative telephone: +30 210 2845299
Customer service hours: Monday–Friday, 09:00–17:00
HNG ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε.
12 Agias Paraskevis Street, 15232 Chalandri, Greece
AFM: 801779873
GEMI: 163184001000