RETURNS POLICY

PRODUCT RETURNS

You have the right to return your order in whole or in part within a time-limit of 14 working days from the date you received it. You can use one of the cooperating courier companies (Elta courier, ACS or Box Now) for your return by choosing recipient charge, with a charge of €3 (applies only to Greece).

This amount, which is not charged to you when sending your return, will be deducted from your return amount (in case of refund) or will be paid by you to the courier company upon receipt of your package (in case of change).

In case the reason for the returning a product is due to a company ‘s error (e.g. wrong item, defective product), we undertake to cover the cost of the product return.  In this case, shipments are made only through one of the cooperating courier companies (Elta courier, ACS or Box Now).

In case you choose to use any other shipping method of your choice, you will be fully responsible for the shipping costs, which you will pay to the courier company of your choice at the time of shipping the package.

In the case of returning the products and depending on the method you chose to pay for your order, the refund will be completed within 20 calendar days from the date the company receives the products. The products must be returned in excellent condition, without the special markings (tags) having been removed and must be accompanied by the sales receipt.

The products must also be accompanied by the completed "return form", which you will find here, within the period of 14 calendar days.

Refunds are not made in our physical stores.

Product exchanges can be made with the sales receipt at any HELMI store.

PRODUCT RETURNS WITH BOX NOW

Customers who received via Box Now have the opportunity to return their parcel with the following simple procedure:

- Choose the Locker that suits you (to see the available lockers click here: https://www.boxnow.gr/locker-finder )

- Enter the 10-digit parcel number (parcel id) on the screen - which you can find either on the voucher, or in the email/viber/sms you received from Box Now.

- Place the parcel inside the locker

- Close the locker.

For hygiene reasons, our company does not accept returns on leggings and jewelry, unless they are defective. All products returned to our Company's warehouses undergo meticulous quality control.

The return will only be accepted after approval by the company.

In the case you wish to return any purchased products, the address to which they are returned is as follows:

HELMI

 PARNITHOS 48-50, P.C.14452, METAMORFOSI

 TEL: 210 2829800