HELMI CLUB
HELMI CLUB PROGRAM TERMS & CONDITIONS
These Terms and Conditions govern the “HELMI CLUB” loyalty program (hereinafter referred to as the “Program”), created by HELMI, headquartered at 48 Parnithos Street, Metamorfosi, 14452, Greece (hereinafter referred to as the “Company”).
The Program is addressed to customers of HELMI’s physical and online stores and aims, on the one hand, to reward Program members who choose HELMI’s retail network for their purchases of clothing and accessories by offering special discounts and benefits, and on the other hand, to record and analyze members’ purchases, conduct market research regarding the Company’s products, manage its products and services, manage its customer base, and promote its products and services.
1. MEMBER REGISTRATION
Eligibility
Any natural person over 18 years of age residing in Greece or Cyprus is eligible to register for the HELMI CLUB loyalty program, provided that they are legally capable of participating in all promotional activities, giveaways, and offers included in the Program and receiving any related gifts.
Registration Process
Registration and account activation may be completed either:
- in-store through the completion of the relevant registration form, or
- electronically through registration on the HELMI online store.
Online Registration
During registration on the HELMI e-shop, the member activates their account using their email address.
Through their account, members may modify their personal information and communication preferences regarding Company updates.
In-Store Registration
When registering via printed form or through designated devices (“tablets”), the account is activated exclusively through the member’s email address.
2. MEMBER NUMBER – ACCOUNT
Member Obligations
The member account is strictly personal. Therefore, any transfer or shared use of the account is prohibited. Reward points accumulated by the member, as well as any associated benefits, may not be transferred to any third party.
Existing members who already possess a physical membership card may continue using it. The physical membership card is neither a credit nor a debit card. By presenting it, the holder cannot carry out financial transactions, but may only enjoy benefits and privileges as determined and communicated by HELMI.
Member benefits may only be redeemed by natural persons.
Under no circumstances may reward points or related benefits be exchanged for cash.
Change of Personal Information
Members are required to notify HELMI of any changes to the information provided during registration through one of the following methods:
- Through their personal account on the HELMI e-shop
- By email at [email protected]
Until such notification is received, any electronic or non-electronic communication shall be considered valid if sent to the member’s previously declared email address, mailing address, or mobile phone number.
Creation of an Online Account
To create an online account, registration on the HELMI e-shop is required using either:
- the member’s email address, or
- the assigned member number and mobile phone number.
Through their account, members may monitor collected reward points and modify their personal details and communication preferences.
3. REWARD SYSTEM – REDEMPTION
Reward System
For every €1 spent on products selected by the Company, the member earns 1 point (€1 = 1 point).
- Upon collecting 300 points, the member is entitled to a €15 discount or may continue collecting points toward the next reward level.
- Upon collecting 500 points, the member may redeem a 25% discount on their shopping cart.
- Upon collecting 800 points, the member may redeem a €50 discount on their shopping cart.
- Upon collecting 1,200 points, the member may redeem a 35% discount on their shopping cart.
The above reward structure has been in effect since 11/10/2024 and aims to provide continuous and frequent rewards to members.
HELMI reserves the right to unilaterally modify the reward system and change or replace the reward rates applicable to purchases.
The reward system does not apply to purchases made at shop-in-shop locations.
Gift Voucher Issuance & Redemption
Members who reach a points level qualifying them for benefits are informed either by store staff during the current transaction or upon completion of their online order.
In physical stores, gift vouchers are issued in printed form, and members are responsible for keeping them in good condition, as presentation of the voucher is required for redemption.
Purchases made at shop-in-shop locations do not participate in the reward system and therefore do not generate points.
In the online store, points are redeemed directly in the shopping cart before final payment.
Gift vouchers are issued during the transaction that generates the benefit and may be redeemed on a future purchase in the HELMI online store or physical store network (excluding shop-in-shop locations).
Redeeming points results in the corresponding deduction of points from the member’s account. Points may only be redeemed on transactions of equal or greater value. Each redemption is valid for one transaction only, and only one points redemption option may be used per transaction.
Points cannot be redeemed for purchases made at shop-in-shop locations.
Points Expiration
Points remain valid for one (1) year from the date they are collected. After this period, unused points expire automatically.
Final Redemption
Once points have been redeemed, the redemption cannot be canceled and the redeemed points cannot be restored.
Special Cases
Non-Collection of Products
In such cases, the corresponding points are returned to the member’s account.
Product Returns
a) In the event of a full return of products from an online order resulting in a refund, the corresponding points are returned. If the products are exchanged for items of equal or greater value, no change is made to the points earned from the original transaction.
b) In the event of a partial return of products from an online order, the corresponding points are returned proportionally.
Products
All available products qualify for points accumulation.
HELMI may, at its sole discretion, select and include specific products in the Program that qualify for point accumulation or benefit redemption.
Such products will be communicated to members either in physical stores or through relevant labeling on the online store.
Physical Stores
Members may use their registered email address throughout the HELMI store network to collect and redeem points.
When making purchases at participating stores, members wishing to receive points must provide at checkout the mobile phone number or email address declared during registration.
Requests for retroactive points credit for transactions during which membership identification was not completed will be examined and approved solely at HELMI’s discretion. Points are credited only when purchases are made directly by the member.
Shop-in-shop locations do not participate in the Program and are excluded from both points accumulation and redemption.
Online Store
To collect or redeem Program points, members must log into their online account before proceeding with their purchase.
To redeem points, members must select the number of points they wish to redeem during checkout.
Points Credit
Points earned from purchases made either at participating stores or online at www.helmi.gr are credited immediately.
Product Returns
If a product purchase that generated reward points is returned and refunded, the corresponding points are deducted from the member’s available balance.
5. OTHER TERMS
In the event of any conflict between these Terms and any other information provided regarding the Program, these Terms shall prevail.
Voluntary Benefit
HELMI reserves the right, at its sole discretion, to activate or deactivate member accounts and to discontinue the loyalty program at any time without prior notice or justification, as the Program constitutes a voluntary benefit offered by the Company.
Amendments / Termination
HELMI reserves the right to unilaterally amend any term of this agreement, including the method of calculating points and the level of rewards granted for purchases.
Any such amendment shall be communicated to the member through any appropriate means using the contact details provided by the member or through publication of the amendment within the Company’s stores.
The Company further reserves the right to modify or terminate the HELMI CLUB loyalty program at any time. In all cases, members will receive written notification regarding such changes.
If, for any reason, the Company modifies part or all of the Program terms or discontinues the Program, participants shall have no claims against the Company, acknowledging that the Program constitutes a voluntary benefit offered at the Company’s discretion.
HELMI reserves the right to terminate a membership at any time in cases of misuse or attempted fraud by the member. In such cases, all accumulated points and benefits shall be immediately canceled.
Liability
HELMI bears no responsibility for any losses or damages arising from the use of the Program or from unauthorized use of a member account.
6. GENERAL
HELMI reserves the right to regularly inform members via post, email, telephone communication, SMS, or any other appropriate means regarding HELMI products, promotional activities, and those of affiliated companies or third parties. Such communication may include information about products, offers, competitions, and other promotional activities.
If a member no longer wishes to receive promotional or informational material, they may opt out at any time by:
- following the unsubscribe link included in communications,
- updating preferences through their online account, or
- submitting a request to:
- Parnithos 48-50, 14452, Metamorfosi, Greece,
- any HELMI physical store, or
- [email protected]
7. PERSONAL DATA
For information regarding the processing of your personal data and your rights, please refer to the HELMI Privacy Policy.
The Member declares that they have read, fully understood, and unconditionally accepted the Terms and Conditions of participation in the “HELMI CLUB” Loyalty & Rewards Program.
The Member further declares that they have been informed regarding the processing of their personal data by HELMI within the framework of this agreement.